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Technical support

Technical support staff

Click here to email technical support staff

 

Contact EPS Tech thru Google Hangout. Click hangout, join, then invite the suggested names given. Click the chat icon at the upper top lefthand side of the screen.

The Earth & Planetary Sciences Department Technical Support Staff are ready to assist you with your technical needs regarding:

  • Research Facilities
  • Instrument Engineering
  • Materials Characterization Analytical Requests
  • Tools and Materials
  • Department Field Equipment and Vehicles
  • Academic Teaching Support
  • Poster printing support

Instructions for submitting technical support requests

From the online technical support platform, you may submit your requests to technical support specialists. The ticket based system makes it easy to keep track of your requests. Once a ticket has been created please respond directly to emails created by the system rather than support staff directly. This ensures all information is visable and available for review by anyone associated with a particular support ticket.

To open a new technical support ticket please email epstech@ucsc.edu.

Technical staff directory

Name Position
Dyke Andreasen SIMS, EMS C512; x9-5751
Rion Parsons System Administrator
Colin Carney Assistant Specialist, Stable Isotope Laboratory
Brandon Cheney Instrument Specialist
Sarah Faraola Fisher Lab
Maia Hoffman Zimmer Lab
Brecky Morris Instrument Specialist
Dan Sampson Instrument Engineer, Lead of Technical Staff
Walter Schillinger
Ambrosio Torres Academic Computing Group

Computing resources

Department Staff provide support to all Earth & Planetary Sciences department members.

PMC: Planetary and Marine Computing (subgroup of ACG) provides support to Earth & Planetary Sciences faculty, researchers, all staff, postdocs, and graduate students.

  • PMC accounts (@es/@pmc email accounts, unix logins)
  • Email forwarding and vacation mail for for @es/@pmc addresses
  • Webpage hosting for @es/@pmc accounts
  • Anonymous FTP
  • Mac and PC network printing
  • Mac and PC SSH help
  • Poster Printing
ACG: Academic Computing Group (subgroup of ITS) provides support to Earth & Planetary Sciences faculty, researchers, technical staff, postdocs, and graduate students.

  • Scientific computing resources
  • Hardware/software assistance, technical questions, consultation, general usage questions covering Macintosh, Windows 95/98/2000/NT and UNIX (Solaris, IRIX, Linux)
  • Advice for hardware purchasing
  • Software downloads and purchasing reccommendations
ITS: Information Technology Services provides support to all faculty, staff, and students.

  • UCSC accounts (@ucsc email accounts, network IDs, unix accounts)
  • Administrative system accounts (FIS, PPS, SIS, NES, and DWH)
  • Computer security
  • Network status
  • Remote access to network and internet
  • Software licenses
  • Application support
  • Basic operating system support
  • Administrative systems support (PPS, Banner, Business Objects, SIS, AIS, NES)
  • CruzNet, CruzTime administration
  • Workstation support (Helpdesk)
Learning Technologies (subgroup of ITS) provides support to anyone needing course-related technology support.

  • eCommons for on-line course material administration
  • Faculty Instructional Technology Center (FITC) for consultation on instructional design, eCommons (the collaborative learning environment), student performance evaluations, innovative classroom research, and activities
  • Management of all student computer labs, including reservations for courses
  • Other services such as AV checkout, course websites, distance education, Unix timeshare, videoconferencing, video production, webcasting

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